TERMS & CONDITIONS

Last updated: 29 August 2026

These Terms & Conditions apply when you purchase products from Kitz & Bitz UK through our website. By placing an order, you agree to these terms. Nothing in these terms affects your statutory rights under UK consumer law.

ABOUT US

Kitz & Bitz UK is an online sports goods retailer.

For questions about an order or these Terms & Conditions, contact us:

Email: support@kitznbitz.co.uk
WhatsApp: 07386 197 869

PRODUCTS

We aim to describe and display our products as accurately as possible.

Product colours may vary slightly due to photography, lighting and individual screen settings.

Sizing can vary between different styles and versions. Please check our Size Guide before ordering.

PRICES

All prices shown on our website are in pounds sterling (£).

Any delivery charges and optional extras, including personalisation, will be shown before payment.

Standard UK delivery is £5.

UK delivery is free on orders over £50.

ORDERS & AVAILABILITY

All products are subject to availability.

Where availability needs to be confirmed, we may check stock before accepting or confirming an order.

If an item becomes unavailable after you have placed an order, we will contact you. Where appropriate, we may offer an alternative or provide a refund for the unavailable item.

PAYMENT

Payment must be completed using one of the payment methods available during the ordering process.

Any optional extras, including names, numbers and patches, must be selected before payment.

DELIVERY

Most UK orders are expected to arrive within 7–10 days.

Orders requiring personalisation, including names, numbers or patches, may require a few additional days.

Delivery times are estimates and are not guaranteed. Delays can occasionally occur due to circumstances outside our reasonable control.

Items ordered together may sometimes arrive separately depending on availability and fulfilment.

Please see our Delivery Information page for further details.

CHANGE-OF-MIND RETURNS

For eligible non-personalised products purchased online, you may request a return within 14 days of receiving your order.

Returned products should be unworn, unused and in their original condition, with original tags still attached where supplied.

You may inspect or try on an item as you reasonably would in a shop, but please do not wear, wash, alter or use it beyond what is reasonably necessary to check the fit and condition.

Once you notify us that you wish to return an eligible item, you have a further 14 days to send it back.

Please see our Returns & Exchanges page for full details.

PERSONALISED ITEMS

Products made to a genuinely personal specification, such as a customer-requested personal name or unique customisation, cannot normally be returned simply because you have changed your mind.

This does not affect your statutory rights if an item is faulty, incorrect or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Include your order details, a description of the issue and clear photographs where relevant.

We will review the issue and explain the available resolution.

Nothing in these Terms & Conditions limits your statutory consumer rights.

REFUNDS

Approved refunds will normally be returned to the original payment method.

For eligible returns, refunds will be processed in accordance with applicable UK consumer law.

Where required, the standard delivery charge paid on the original order will also be refunded.

SIZING

Customers should check our Size Guide before placing an order.

Children’s age ranges are approximate. Where possible, we recommend choosing children’s sizes primarily by height.

Garment measurements may vary slightly between individual products.

ORDER CANCELLATIONS

We may cancel an order where there is a legitimate reason to do so, including where:

A product is unavailable.

Payment cannot be authorised.

There is an obvious pricing or listing error.

We reasonably suspect fraudulent activity.

If we cancel an order after receiving payment and the goods will not be supplied, the relevant payment will be refunded.

WEBSITE INFORMATION

We may update product information, prices, availability and other website content from time to time.

Any changes will not remove rights you already have in relation to an existing order.

PRIVACY

We handle personal information in accordance with our Privacy Policy.

Where necessary to fulfil your order, relevant information may be shared with payment providers, delivery companies, suppliers or fulfilment partners.

GOVERNING LAW

These Terms & Conditions are governed by applicable UK law.

Nothing in these terms removes any mandatory rights available to consumers under applicable law.

CONTACT US

For questions about an order or these Terms & Conditions:

Email: support@kitznbitz.co.uk
WhatsApp: 07386 197 869