Returns & Exchanges
Changed Your Mind
For non-personalised items purchased online, you can request a return within 14 days of receiving your order.
Returned items should be unworn, unused and in their original condition, with the original tags still attached where supplied.
You may inspect the item as you reasonably would in a shop, but please avoid wearing, washing, altering or otherwise using it beyond what is necessary to check the fit and condition.
Once you notify us that you wish to return an item, you have a further 14 days to send it back.
Personalised Items
Items customised with names, numbers, patches or other personalised details cannot normally be returned or exchanged because you have changed your mind.
This does not affect your rights if the item is faulty, damaged or not as described.
Faulty or Incorrect Items
If your item arrives faulty, damaged or significantly different from what you ordered, contact us as soon as possible.
Please provide:
- your order details
- a description of the problem
- clear photos where relevant
We’ll review the issue and arrange the appropriate solution.
Exchanges
If you need a different size, contact us first to check whether an exchange is available.
Items must be unworn and in their original condition. Personalised items cannot normally be exchanged unless there is a fault or fulfilment error.
Return Delivery Costs
For change-of-mind returns, the customer is responsible for return postage unless we tell you otherwise.
If we supplied the wrong item or the item is faulty, we’ll explain the appropriate return arrangements.
Refunds
Once an eligible returned item has been received and checked, we’ll process the refund to the original payment method.
Where legally required, the standard delivery charge paid on the original order will also be refunded.
Contact Us
Instagram: @kitzandbitzuk
Snapchat: @kitzandbitzuk
WhatsApp: 07386 197 869
Email: support@kitznbitz.co.uk