Last updated: 29 August 2026
Kitz & Bitz UK respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, why we use it, who we may share it with and your rights.
INFORMATION WE COLLECT
When you place an order, contact us or use our website, we may collect:
- Your name
- Delivery and billing address
- Email address
- Telephone number
- Order and product information
- Personalisation details
- Messages you send to us
- Payment and transaction information
- Technical information about how you use our website, such as IP address, browser and device information
We do not normally receive or store your complete payment card details where payments are processed by a third-party payment provider.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfil your orders
- Arrange delivery
- Provide personalisation
- Send order and delivery updates
- Respond to questions and customer service requests
- Deal with returns, refunds and problems with orders
- Prevent fraud and misuse
- Maintain business and financial records
- Improve our website and service
OUR LEGAL BASIS FOR USING YOUR INFORMATION
We mainly process your information because it is necessary to fulfil our contract with you, for example when processing and delivering an order.
We may also process information where necessary to:
- Comply with legal obligations
- Protect our legitimate business interests, such as preventing fraud and handling customer enquiries
- Act on your consent where consent is required, for example certain types of marketing
WHO WE SHARE INFORMATION WITH
We only share personal information where necessary to operate the business.
This may include:
- Payment providers
- Delivery and courier companies
- Website and hosting providers
- Order fulfilment and supply partners
- Professional advisers or authorities where legally required
Important for your business: because some orders are fulfilled through suppliers, customer delivery details may need to be shared with the supplier/fulfilment partner so they can dispatch the order.
Do not say that you never share customer information with third parties. That would be false for your fulfilment model.
INTERNATIONAL FULFILMENT
Some of our suppliers, fulfilment partners or service providers may operate outside the UK.
Where necessary to fulfil your order, limited personal information such as your name, delivery address and contact details may therefore be provided to an overseas fulfilment or delivery partner.
Only information reasonably required to process and deliver the order will be shared.
This section matters because international transfers are something privacy notices are expected to address where applicable.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, dealing with queries and complying with legal, accounting or tax obligations.
Information that is no longer required will be deleted or securely disposed of where appropriate.
MARKETING
We will not send you electronic marketing that requires consent unless you have given the necessary permission.
You can ask us to stop marketing communications at any time.
COOKIES
Our website may use cookies and similar technologies to operate features such as the shopping basket, checkout and website preferences.
Where cookies are not strictly necessary, we will obtain consent where required.
The ICO says visitors must be told about cookies and that non-essential cookies generally require agreement.
YOUR RIGHTS
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete certain information
- Restrict or object to certain uses of your information
- Request a copy of certain information
- Withdraw consent where processing is based on consent
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled incorrectly.
CONTACT US
For privacy questions or requests, email support@kitznbitz.co.uk or use our Contact Us page.