How long does delivery take?
Most UK orders are delivered within 7–10 days. Personalised orders with names, numbers or patches may require a few additional days.
How much is delivery?
Standard UK delivery is £5. Delivery is free on orders over £50.
Can I add a name, number or patches?
Yes. Personalisation is available on selected kits. Choose the relevant options when ordering. Personalised items may take slightly longer to arrive.
How do I choose the right size?
Use our Size Guide and, where possible, compare the measurements with a similar item you already own. For children, we recommend choosing primarily by height rather than age.
What if the kit I want isn’t listed?
Send us a picture or details of the kit you’re looking for through Instagram, Snapchat or WhatsApp. We can check availability before you order.
Can I order multiple different kits together?
Yes. You can mix different teams, styles and sizes in the same order.
Will all items in my order arrive together?
Usually, but items may occasionally arrive separately depending on availability and fulfilment.
How will I receive order updates?
We’ll use the contact details provided at checkout to send relevant order and dispatch updates.
What if there is a problem with my order?
Contact us as soon as possible with your order details and clear photos where relevant. We’ll review the issue and explain the available options.
How can I contact Kitz & Bitz?
Instagram: @kitzandbitzuk
Snapchat: @kitzandbitzuk
WhatsApp: 07386 197 869